JIGJAG Shipping and Package Protection

Package Protection Policy

At PaperShootCamera, we prioritize the safe and timely arrival of your orders. Our Package Protection provides peace of mind, covering loss, theft, or damage during transit. Here's a quick overview of the coverage:

Lost Items Policy

• Presumed Lost: Claims for packages not marked as "delivered" can be filed 7 days after the last U.S. tracking update (20 days for international, including Canada) and 48 hours beyond the estimated delivery date.
• Invalid Addresses/Delivery Barriers: Not covered. Items returned to the sender due to invalid addresses or delivery barriers may be resent upon correct address verification.
• Partial Deliveries: Missing items from a multi-item order without tampering evidence are not covered. If a package from a multi-package order is missing, we cover the undelivered items.
• Return to Sender: Packages returned due to invalid addresses or delivery refusal are generally not covered, with certain exceptions.

Stolen Items Policy

• Delivered but Missing: File claims for items marked "delivered" but not received within 5 to 30 days post-delivery date.
• Incorrect Address Delivery: Orders sent to the wrong address but provided correctly at checkout will be considered for replacement.

Damaged Items Policy

• Damaged Upon Arrival: File within 30 days of delivery. Documentation of damage may be required.
• Customized Items: Not eligible for reorder; a refund will be provided.
• Out of Stock Items: A refund will be offered. Repurchase is possible when back in stock.

General Policies

• Incorrect Address by Customer: Orders with customer-provided incorrect addresses are not covered.
• Quality Concerns: Issues related to product quality might be addressed under our return policy, not Package Protection.
• Filing Requirements: Adherence to filing deadlines is crucial; late submissions may be declined.
• Expedited Shipping Delays: Not covered.
• Installment Payments: Refunds are processed to the customer, who remains responsible for any installments.
• Tracking and Address Requirements: Claims may be denied due to inadequate tracking information or shipments to non-sanctioned countries.
• Issue Resolution: Non-response within 5 days of a claim can result in closure.
• Opting Out: Package Protection fees are refundable before shipping. After dispatch, the fee is non-refundable.

This policy ensures comprehensive protection from dispatch to delivery. For questions or to file a claim, contact us at info@papershootcamera.com